Return, Cancellation, and Refund Policy

1. Cancellation Policy

Cancellation before shipment:

You can cancel an order before shipment by contacting our support at info@organicjikak.com or call us at +91 89493 26896. Refunds are processed within 48–96 business hours after the request.

Cancellation post shipment:

• If the order is already shipped, contact support to initiate cancellation.
• Do not accept the delivery when the courier attempts it.
• After receiving the returned product, refund will be processed within 24–48 business hours.

Refund Timelines:

• Online Payments: Refund is credited to the original account within 2–5 business days.
• COD Orders: Refund will be done via bank transfer. It takes 2–5 business days after receiving your bank details and the product.

Use of Coupons/Vouchers:

Discount vouchers are for one-time use only and considered used after cancellation. Loyalty points will be re-credited to your account if used during the canceled transaction.

2. Returns, Replacements and Refunds

Return Eligibility:

You may initiate a return request within 5 business days of delivery in the following situations:

• Damaged or defective product
• Wrong item delivered
• Missing items or parts
• Size mismatch (apparel)

Return Process:

1. Email us at info@organicjikak.com within 5 days of delivery.
2. Include order ID, reason for return, and images of the product & invoice.
3. We’ll arrange pickup in 2–4 business days.
4. Refund or replacement will be processed after verification of the returned product.

Note: Replacement is subject to stock availability. If not available, a full refund will be issued.

Refund Timelines:

• Online Payments: Refunds to original account in 2–5 business days.
• COD Orders: Bank transfer within 2–5 business days after product and details received.

Items Not Eligible for Return:

• Used or altered products
• Products without original tags, packaging, or freebies
• Items damaged due to misuse/overuse
• Items with tampered serial numbers
• Items beyond the 5-day return period
• Free products or gifts

Damaged or Wrong Products:

If you receive a damaged or incorrect item, follow these steps within 5 days of delivery:

• Email info@organicjikak.com with order ID and product images.
• Pickup will be arranged within 2–4 business days.
• Replacement or refund will be processed after inspection.

Other FAQs:

• Returning Free Gifts: Must be returned along with the product.
• Partial Returns: Allowed. You can return individual items from a multi-item order.

If you have any questions, please contact our support team at info@organicjikak.com.