Products may be eligible for return if they are damaged, defective, incorrect, or expired at the time of delivery. Return requests must be submitted within the specified return period after receiving the order.
Due to the nature of food and consumable products, opened, used, or partially consumed items may not be eligible for return unless they are received in a damaged or defective condition.
To initiate a return, please contact our customer support team with your order details, product information, and supporting images if applicable. Our team will review the request and provide further instructions.
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. We may request photographs or additional information to verify the issue.
Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund request. Approved refunds will be processed through the original payment method.
Refunds are typically processed within 5–10 business days after approval. The exact time may vary depending on your bank, payment provider, or financial institution.
Eligible products may be exchanged for the same item in cases of damage, defects, or incorrect deliveries, subject to product availability.
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests may no longer be accepted.
Shipping charges, if any, may not be refundable unless the return is due to an error on our part, such as a damaged or incorrect product.
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact our customer support team through the Contact Us page for assistance.