Refund policy

Return & Refund Policy

At Jikaka, every product is sourced, processed, and packed with care — so returns are rare, but we want you covered when something isn't right.

We accept return or replacement requests only for the following:

•      The product arrived damaged, spoiled, or spilled in transit

•      You received the wrong item or a missing item from your order

•      The seal or packaging was tampered with before it reached you

Since our products are food items, we're unable to accept returns for opened, used, or consumed products unless they're defective — this is to protect the safety and hygiene of every customer.

Write to us at jikakabusiness@gmail.com within 48 hours of delivery, with your order number and photos of the product and its packaging. Our team will review and respond within 24-48 hours.

Once approved, you can choose a free replacement or a full refund. Refunds are credited to your original payment method within 7-10 business days. Replacement orders ship within 2-3 business days of approval.

Orders can be cancelled free of charge before they're dispatched. Once shipped, an order can no longer be cancelled but may be eligible for return under the conditions above.